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Changes to sessions in person

To help protect the health of Truth Project participants and staff, we have made some changes to the way we run sessions in person. These include provision for social distancing and face coverings. Please see our factsheet for full details. There is one factsheet for sessions held in England, and one below it for sessions held in Wales. 

You can share your experience ‌in‌ ‌writing and by telephone in the same way as before. You can also share your experience by video call. This option means you can have a conversation with someone you can see, from a place that is comfortable and convenient for you. 

Video sessions use the Google Meet app. If you would like to share your experience this way, we will send full details of what’s involved and how it works.

Sessions by video call are run in the same way as sessions in person. You can have support if you would like it, and your information will be kept securely.

There’s a Q&A below, but if you have any further questions or concerns, please call our Inquiry information line on 0800 917 1000 or email us at Or you can write to us at Freepost IICSA Independent Inquiry. You don’t need a stamp. 


Questions and answers

What changes have you made to help protect my health if I share in person?

Full details of the changes, along with guidance to help you decide the best way for you to share your experience, are contained in our factsheet. We know there is a lot to consider, and we want you to feel comfortable with your choice. When you have read the factsheet, we would be happy to talk through the options with you, or help with any queries or concerns you have. Please get in touch using the details on your booking letter, or call us on 0800 917 1000. 

What if I book a session in person, and the arrangements are affected by a lockdown due to coronavirus?'

We will contact you and offer you the opportunity to share your experience in writing, by phone or by video call. We can talk through the options with you, to help you decide which way is best for you.

The Inquiry will continue to manage its work, including Truth Project private sessions, in line with the Government’s advice for the response to Covid-19. 

What does a video call involve?

We use the video communication service Google Meet. If you would like to share your experience this way, we will send details a week before your session of how Google Meet works, and what you need to do. This may vary depending on what device or system you are using. Video sessions are run the same way as sessions in person, and a support worker will be available for you. The information you tell us is treated exactly the same way as if it were shared in person.

Are video calls secure?

Google Meet has extensive safety measures to keep video calls secure, including access controls and data encryption. 

You can read more about the general security details of Google Meet here

Please note that Truth Project Meet settings do not allow meetings to be recorded. As we do in sessions in person, we will ask your consent to record what you share with a digital recorder.

Your privacy

There are very limited circumstances where we tell anyone your name without your consent, for example if a child is currently at risk and we need to tell the police.