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Changes to sessions in person

Status message

Due to the current situation caused by coronavirus (Covid-19) we have made some changes to Truth Project sessions in person. You can still share your experience with the Truth Project over the phone, in writing, and now through a video call.

We‌ ‌are still hold‌ing ‌private‌ ‌sessions‌ by telephone in the same way as before. You can also share your experience ‌in‌ ‌writing.‌

Due to the situation caused by Covid-19, we are not currently holding any sessions in person, but you can now share your experience by video call. This means you can have a conversation with someone you can see, from a place that is comfortable and convenient for you. 

Video sessions use the Google Meet app. If you would like to share your experience this way, we will send full details of what’s involved and how it works.

Sessions by video call are run in the same way as sessions in person. You can have support if you would like it, and your information will be kept securely.

We are contacting everyone who has a session in person booked to offer the option to share their experience over the phone, in writing or by video call.

There’s a Q&A below, but if you have any further questions or concerns, please call our Inquiry information line on 0800 917 1000 or email us at contact@iicsa.org.uk. Or you can write to us at Freepost IICSA Independent Inquiry. You don’t need a stamp.

Questions and answers

What if I had a private session in person booked?

We have contacted you to offer you the opportunity to share your experience by video call, by telephone, or in writing, or to put your session on hold. If you have put your session in person on hold, we will contact you as and when we can resume these. 

In the meantime, if you decide you would like to share your experience by video call, by telephone or in writing, or if you would like to discuss anything about your session, please contact us. We will talk through the options with you and make arrangements for whichever you choose.

I don’t have a session booked. Can I make a booking?

Yes, you can still book a session to share your experience. Currently we can offer you the opportunity to share by video call, by telephone or in writing. You also have the option to wait for sessions in person to resume, but unfortunately we can’t guarantee when and if this will be.

Please contact us and we will talk through the options with you and make arrangements for whichever you choose.

What does a video call involve?

We use the video communication service Google Meet. If you would like to share your experience this way, we will send details a week before your session of how Google Meet works, and what you need to do. This may vary depending on what device or system you are using. Video sessions are run the same way as sessions in person, and a support worker will be available for you. The information you tell us is treated exactly the same way as if it were shared in person.

Are video calls secure?

Google Meet has extensive safety measures to keep video calls secure, including access controls and data encryption. 

You can read more about the general security details of Google Meet here

Please note that Truth Project Meet settings do not allow meetings to be recorded. As we do in sessions in person, we will ask your consent to record what you share with a digital recorder.

When are private sessions in person likely to become available again?

Given the current situation with Coronavirus (Covid-19), we cannot offer any guarantee as to when or if sessions in person might begin again. If you wish to share in person, unfortunately there may be a delay.  

The Inquiry will continue to manage its work, including Truth Project private sessions, in line with the Government’s advice for the response to coronavirus (COVID-19) and will provide an update as soon as possible.

Your privacy

There are very limited circumstances where we tell anyone your name without your consent, for example if a child is currently at risk and we need to tell the police.